Your satisfaction is what we care most about
We, at Eugene Cloutier only uses the best quality materials in the manufacturing of our moccasins, slippers and boots, therefore, provided proof of purchase, we guarantee materials and workmanship against any defect for a period of 12 months following the date of acquisition.
For all returns (exchange, reparation, credit) you will have to obtain a return authorization number (RA). You will obtain this RA number by emailing the name of your company, the style number of the product you need to return, date of purchase and reason of return accompanied by a picture at firstname.lastname@example.org .
- New product only, in its original box:
- If the object of your return is due to an error on your part or on ours, you must ship you products for exchange within 2 weeks from receipt of your RA number,
- Please indicate your original PO number, the style, colour, size and quantity of the items you need exchanged as well as the reason for the return.
- You have to send an email to email@example.com accompanied with pictures, the name of your company, proof of purchase, the style number colour and size of your product and the reason of the return (defect, tear, breaking….)
- Please also indicate if you wish for a repair
- Upon receipt of your pictures, our specialists will decide if a repair is possible and if it is compliant with our warranty, then we will inform you of their findings and the procedures.